Workshop Manager – Ford Gezina
Job Description
To provide an informative, professional and friendly link between customer and workshop, by liaising closely with and cultivating relationships with customers, workshop and admin personnel – keeping an open line of communication between them, thus enhancing the company’s image.
Details
- Close Date: 15 October 2026
- Dealership: CMH Ford Gezina
Requirements
- Ford experience essential - 10 years or more.
- Preferably a Platinum member on Ford Academy.
- To form relationships with OEM, retail customers as well as fleets, both existing and new.
- Strong listening and verbal skills to handle complex customer complaints and negotiate solutions professionally.
- Ability to train staff, delegate tasks, resolve team conflicts, and conduct performance reviews.
- Drivers License.
Responsibilities
- To be fully accountable for the overall performance, development and profitability of the Service department.
- Guide and support all staff and to maintain a positive and comfortable working environment in the Service department.
- Manage and meet defined operating, OEM & CMH profit objectives.
- Manage and ensure group, departmental, CMH and OEM policies and procedures.
- To establish sales and productivity objectives and forecasting future performance.
- Manage and maintain performance targets in respect of both CSI and productivity levels.
- Maintain high standards of managerial leadership, control and staff motivation within the Service department.
- Achieve a CSI result within the OEM National average or above.