CMH Group

Used Vehicle Sales Manager – Nissan Hillcrest

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Used Vehicle Sales Manager – Nissan Hillcrest

Job Description

Responsible for managing and growing the used vehicle sales department by achieving sales targets, maximizing profitability and ensuring customer satisfaction. Oversee vehicle stock management, pricing, appraisals, purchasing, merchandising and sales performance. Leads, motivates and develops the sales team, monitors budgets and key performance indicators, ensures compliance with company policies, and maintains high standards of customer service and operational efficiency.

Details

  • Close Date: 30 October 2026
  • Dealership: CMH Nissan Hillcrest

Requirements

  • Proven experience (5+ years) in automotive sales, in a management or team lead role.
  • Strong leadership, coaching, and people management skills.
  • In-depth knowledge of vehicle sales processes, financing, and dealership operations.
  • Good understanding of used car market trends and able to adapt quickly to change.
  • Must be able to valuate & price vehicles accurately and have a good understanding of the mechanical systems.
  • Ability to purchase and wholesale vehicles is a must.
  • Excellent communication, negotiation, and customer service skills.
  • Proficient in CRM systems and dealership software.
  • Valid driver’s license and a clean driving record.
  • Strong analytical and organizational skills.
  • Fast-paced dealership environment.
  • Includes weekends, evenings, and holidays as required.
  • Compensation typically includes basic salary + commission/bonuses & company contributions.

Responsibilities

  • Manage day-to-day operations of the used vehicle sales department.
  • Reconditioning of vehicles to a high but cost-effective standard.
  • Set and monitor sales goals for the team and individual sales consultants.
  • Recruit, train, mentor, and evaluate sales staff performance.
  • Ensure used vehicle inventory remains at the required levels, and aging is within the CMH parameters.
  • Maintain high levels of customer satisfaction by ensuring the sales process is professional and customer focused.
  • Ensure compliance with all legal and dealership policies and procedures.
  • Conduct daily sales meetings and training sessions to keep staff informed and motivated.
  • Handle escalated customer inquiries and resolve complaints effectively.
  • Collaborate with finance and service departments to enhance the overall customer experience
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