Service Advisor – Toyota Alberton

Responsibilities

• Welcome customers professionally.
• Listen to customer concerns and service requests.
• Check the vehicle with the customer.
• Identify visible problems or maintenance needs.
• Record customer complaints and vehicle details.
• Create accurate repair/service orders.
• Explain required repairs, maintenance, and costs.
• Provide service recommendations.
• Prepare quotations for labour and parts.
• Get customer approval before work begins.
• Communicate customer concerns to workshop technicians.
• Monitor repair progress.
• Inform customers about repair status or delays.
• Answer questions professionally.
• Explain completed work and charges.
• Ensure customer satisfaction during handover.
• Resolve customer issues calmly and professionally.
• Maintain good customer relationships.
• Maintain service records and invoices.
• Schedule appointments and follow-ups.
• Recommend additional maintenance or service packages.
• Promote company products and services.