Service Advisor – Nissan Pinetown
Job Description
To provide exceptional customer service by acting as the primary liaison between customers and the workshop. The Service Advisor is responsible for accurately assessing customer requirements, coordinating vehicle servicing and repairs, communicating progress updates, and ensuring customer satisfaction throughout the service process.
Details
- Close Date: 30 October 2026
- Dealership: CMH Nissan Pinetown
Requirements
- Grade 12 (Matric).
- Minimum 2–3 years' experience as a Service Advisor in the motor industry.
- Valid South African Driver’s Licence.
- Strong customer service and communication skills.
- Computer literacy and experience with dealership management systems.
- Good administrative and organizational abilities.
- Ability to work under pressure and meet deadlines.
- Strong problem-solving and conflict-resolution skills.
- Knowledge of vehicle servicing, maintenance, and warranty processes.
- Professional appearance and customer-focused attitude.
- Professional appearance and attitude.
- Team player with a positive work ethic.
- Automotive knowledge or qualification.
Responsibilities
- Provide exceptional customer service and act as the main point of contact between customers and the workshop.
- Manage service bookings, job cards, quotations, and customer approvals.
- Communicate repair progress, costs, and completion times to customers.
- Coordinate with technicians and parts departments to ensure efficient workflow.
- Promote additional maintenance, genuine parts, accessories, and service offerings.
- Process warranty and service plan claims accurately.
- Resolve customer queries and complaints professionally.
- Ensure all administrative processes and documentation are completed accurately.
- Deliver completed vehicles and explain work carried out.
- Maintain high customer satisfaction levels while supporting departmental productivity and profitability targets.