Service Advisor – Ford Gezina

Responsibilities

• Assisting workshop reception area by receiving customer’s vehicles in for servicing and repairs daily.
• Responsible for obtaining the correct information from the client regarding service or repair items.
• Obtain the correct contact information at time of receiving the vehicle.
• Responsible for obtaining/confirming payment method for the service or repairs.
• Obtaining authorization from cash customer on arrival where possible.
• Responsible for keeping in contact with the client whilst the vehicle is in the workshop, informing and obtaining authority from client for any additional work and/ or delays.
• Always update and maintain the BSI system.
• To promote the sale of workshop labour, parts, back end and accessories by educating customers and up selling.
• Correct hand over process used when handing vehicle over to the customer on collection.
• WIP and Cash outstanding followed up daily.
• Ensuring the profitability of workshop by following the correct processes regarding quotations.
• To receive customers in a friendly, courteous and professional manner always.
• To always introduce yourself to the customer and to stand up when a customer approaches your desk.
• To always call the customer by his/her name.