CMH Group

Senior Service Advisor – CMH Ford & Foton Gezina

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Senior Service Advisor – CMH Ford & Foton Gezina

Job Description

Senior Ford Service Advisor with Ford Academy Platinum status.

Details

  • Close Date: 30 June 2026
  • Dealership: CMH Ford & Foton Gezina

Requirements

  • Senior Ford Service Advisor – Ford Academy Status Platinum.
  • Minimum of 5 years with the Ford Brand.
  • Need excellent Ford product knowledge.
  • Proficient with Ford PTS, OWS, BSI and evolve computer systems to promptly and accurately update the systems.
  • Need excellent communication skills to build and maintain strong relationships with customers.
  • OEM Understanding – Meet the FMCSA warranty requirements to maintain and maximizing on FMCSA incentive structures – PBR.
  • Motivated to meet and exceed daily targets.
  • Upselling skills are an absolute requirement.
  • Valid Driver’s License – If possible, code 10 driver’s license or code 8 as minimum requirement
  • Please ensure CV includes your Ford Academy and STARS ID with valid driver's license and ID document.

Responsibilities

  • Need excellent communication skills to look after customer service needs.
  • Opening and closing of repair orders, preparing accurate cost and managing estimate times and service schedules.
  • Handling of quotations, approval of additional work and up selling, explaining service outcomes on invoicing.
  • Handle and maintain the manufacturer’s maintenance and warranty policies and processes.
  • Always serving customers promptly and translating clear instructions over to the Technicians onto Job Card.
  • Team player to support and mentor juniors.
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