Senior Parts Sales executive – CMH Ford Hatfield

Responsibilities

• Conduct all transactions with customers with the utmost courtesy.
• Correctly place such items in stores
• Ensure accurate identification of customer’s needs by means of arts catalogues, computer stock lists.
• Implementation of discount structure as applicable
• Assist all company staff in parts identification and if required, replacements.
• Assist in training new parts persons.
• Ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
• Ensure that all credit sales are made to an authorised signatory of approved account.
• Keep all parts catalogues, manufactures lists, etc. updated and tidy.
• Ensure Warehouse Manager is kept aware of stock movement.
• Notify Warehouse Manager of any difference noted when inspecting incoming goods.
• Maintain good helpful relationships with all customers and their representatives.
• Assist if required in any marketing activity as required.
• Ensure all transactions take place according to company policy. Ensure security of all payment received.
• Ensure that the highest level of CSI is achieved.
• Conduct all transactions with customers with the utmost courtesy.
• Ensure the accurate identification of the customer needs.
• Always adhere to the discount policy.
• Give correct estimates and up-sell to workshop customers.
• Sell parts and accessories. Carrying out of all reasonable instructions/duties given to you by any member of management, from time to time.
• Required to do marketing, cold calling, visiting new and existing customers, opening new accounts, maintaining and retaining customers.