Parts Manager – CMH Multifranchise Westrand

Responsibilities

• Achieve Budget and target requirements.
• To Maintain OEM relations plus meet OEM plus CMH KPi’s.
• Maintain departmental staffing as required.
• Mitigate risk and manage accounts.
• Manage parts warehouse (MRA).
• Consistently aim for growth.
• Maintain training/coaching and mentoring of team.
• Manage inventory and ageing parts.
• Follow processes, policy and guidelines.
• Maintain panel beater relationships (existing and new business).
• Utilize dealership sales control and follow-up systems.
• Attend training courses as requested.
• Keeps up to date on new products and services within the industry.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintain a quote/follow up development system.
• Conducts business in an ethical and professional manner.
• Focus on upsell, child parts plus accessories.
• Active participation in Service WIP daily meetings.
• Maintain BSI updates daily.
• Exhibits high level of commitment to customer satisfaction.
• Establishes personal income goals and devises strategies to meet them.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Admin to be completed professionally and within deadlines.
• Reviews and analyzes actions to plan more effectively.
• Maintains professional appearance.
• Available ASAP.