Service Advisor – CMH Umhlanga
Job Description
Service Advisor duties for Mazda, Suzuki and Isuzu.
Details
- Close Date: 12 June 2026
- Dealership: CMH Umhlanga
Requirements
- Matric / Grade 12.
- Relevant automotive industry experience (minimum 1–2 years as a Service Advisor within a franchise dealership).
- Isuzu or Suzuki experience will be an advantage.
- Working knowledge of Evolve and BSI, or similar dealer management systems.
- Strong technical understanding of vehicles and service processes.
- Excellent communication and customer service skills.
- Ability to work under pressure in a fast-paced environment.
- Valid driver’s licence.
Responsibilities
- Greet customers in a friendly and professional manner and identify their service needs.
- Open and manage job cards accurately, recording customer information, vehicle details, and repair requirements.
- Communicate clearly with technicians to ensure accurate diagnostics and repair instructions.
- Provide detailed cost estimates and obtain necessary customer authorisations.
- Update customers on job progress, additional work required and estimated completion times.
- Conduct vehicle handovers, ensuring work has been completed to standard and explaining invoices or repairs as needed.
- Ensure compliance with OEM (Original Equipment Manufacturer) policies and procedures.
- Ensure CSI (Customer Satisfaction Index) targets are consistently achieved or exceeded.
- Maintain an organised and professional reception area and adhere to dealership service processes.